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OTHER INFORMATION
Practice Area Stanton, Walsham Le Willows, Wattisfield, Badwell Ash, Gt Ashfield, Stowlangtoft, Norton, Tostock, Thurston, Gt Barton, Pakenham, Ixworth, Bardwell, Hepworth, Barningham, Market Weston, Coney Weston, Ixworth Thorpe, Sapiston, Euston, Fakenham Magna, Honington, Troston, Gt Livermere, Lt Livermere, Ampton, Ingham, Barnham
How Do I Register? Providing you reside within our Practice area as above, you can register with us. It’s easy! Simply call into the surgery and complete a Registration Form. On completion of the form, you will be registered onto our computer system and will be eligible for medical assistance straight away. Your medical records will be automatically transferred by the Health Authority from your previous Practice, a New Patient Check with the Health Care Assistant is available on request. This is a basic appointment to gather medical history etc and to welcome you to our Practice.
Temporary Residents We provide a Temporary Patient service for anyone staying within our Practice area. This could be whilst on holiday, staying with relatives etc. Just call into the Surgery, fill in one of our Temporary Resident Forms and we will assist you.
How do I make an appointment? All consultations are by appointment and should be made at Reception or by telephone 01359 230252 during opening hours. Please book well in advance for routine appointments. The receptionist will offer you the next available appointment, but if you feel your problem warrants an urgent appointment, the duty doctor/nurse practitioner will contact you. Appointment for blood tests need to be booked with the Phlebotomist on Tuesday or Thursday afternoons between 2.00 pm–3.45 pm or with the Healthcare Assistant during morning surgeries.
Failure To Attend An Appointment (DNA) If you no longer require your appointment, please phone to cancel it – someone else may need it!
What if I want to know the result of a test? Please telephone 01359 230252 after 2.00pm. This line is confidential
What if I want to request a visit? Telephone 01359 230252 between 8.30am and 9.15am if possible and ask the receptionist. The request will be passed to the duty doctor who may contact you and offer advice as well as discussing the visit. Alternatively the duty doctor may ask the receptionist to contact you confirming that your visit has been accepted.
What if I want to talk to a doctor on the telephone? Telephone 01359 230252 and ask to speak to the doctor. The doctors are happy to talk to you on the telephone as this can sometimes save having an appointment. However, the doctors are not interrupted during their surgeries so please try to telephone between 11.00am and 1.00pm when they will usually be able to speak to you. If they are not available at the time please be prepared to leave a message so they can return your call.
What if I need a special medical examination? Telephone 01359 230252 and the receptionist will make an appointment for you. Each doctor has set appointment times for such examinations as they require more time than can be allocated during a normal surgery.
Out of Hours If you need urgent medical attention or advice when the surgery is closed telephone the surgery on 01359 230252. Your call will be transferred to Suffolk Doctors on Call, where you will be able to speak to a Nurse or GP. The Suffolk West Primary Care Trust is responsible for the commissioning of the Out of Hours Service.
Patient Responsibility Patients are asked to keep appointments promptly and to notify the surgery as soon as possible of a cancellation. Valuable surgery time is wasted by those patients who do not attend booked appointments. Patients who are violent or abusive to Doctors, Staff or other persons on practice premises may be removed from the practice list and referred to Suffolk Primary Care Trust for registration at another practice.
The Library We have an extensive range of leaflets and books for loan – please ask at Reception.
Information The Doctors, Staff and everyone else working for the NHS have a legal duty to maintain the highest level of confidentiality about patient information. The Data Protection Act requires everyone who handles personal information to comply with a number of important principles and these are strictly adhered to within the surgery. Everyone should be able to see the information that is kept in their medical records. If you wish to see your own medical records you should ask your Doctor or submit a request in writing to the Practice. We will only give your relatives, friends and carers information if you want us to.
The Patient Association This group was established in 1988 and all patients who register with Ixworth Surgery are automatically members. There are no charges. The aims of the group are:
For further information please see the notice board at Ixworth surgery or ask at Reception.
Nursing Responsibilities Our Nursing Team are able to deal with a wide range of items, freeing up valuable Doctors time for those more complex cases. Below are just a few examples, if you are unsure please ask the receptionist who will be more than happy to ensure your appointment is booked with the most appropriate clinician.
Healthcare Clinic Our Healthcare Assistant also offers Blood Tests, ECGs, Blood Pressure checks and New Patient checks.
Traveling Abroad We offer travelling vaccinations and information for people travelling abroad, some of which are chargeable. Please contact us as soon as possible after booking your trip abroad, in some instances it can take up to three weeks for our practice nurse to get back to you with the details of what vaccinations are required. Alternatively you can visit the website www.fitfortravel.nhs.uk and then contact us to arrange an appointment, stating it is for travel vaccination.
Advice On Self Certification Any patients off sick from work for any length of time can self certify for the first working week. Only after then will you require a Medical Certificate signed by your Doctor.
Complaints Procedure While we strive to give all our patients the best possible service, we appreciate from time to time complaints arise and will listen and rectify any problems we are notified of. In the first instance you need to put any complaints in writing and address to the Practice Manager.
List Of Services & Ancillary Services The services of speech therapy, chiropody and physiotherapy are provided by the PCT and your Doctor can refer you for these services if necessary.
NHS Direct - Get the right treatment Self Care – Can you treat yourself at home? A well stocked medicine cabinet will help you with common illnesses and cuts and bruises Pharmacist – Have you visited you pharmacist or chemist? From sprains to stomach upsets, your local pharmacist is qualified to give expert advice without an appointment. NHS Direct – Have you called NHS Direct? Call 24 hours a day on 0845 4647 for free expert health advice and reassurance. NHS Direct Online – You might find it useful to visit the NHS Direct Online Website for health advice for you and you family. www.nhsdirect.nhs.uk GP’s Surgery – Do you need to visit your GP’s surgery? For jabs, prescriptions, medical advice and care, call for an appointment with your GP, Practice Nurse or Nurse Practitioner.
Welcome - Your Doctors - Your Staff - Associated Staff - Dispensary | Online Appointments and Prescriptions | Other Information - Weblinks - Patient Association
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